TERMS OF PURCHASE AND SERVICE PROVISION
Last updated: 6 July 2026
Please read these Terms of Purchase and Service Provision carefully before using the website and ordering the service.
By using the website, submitting an application or enquiry, or ordering a service, you confirm that you have read and understood these Terms. Acceptance of these Terms does not limit any rights granted to users under the applicable laws of the Republic of Serbia.
1. SERVICE PROVIDER INFORMATION
The services available through the Posao24 website are operated by:
FULLFRUIT DOO
Irske desete divizije 12
Voždovac, Beograd, Republika Srbija
Company registration number: 21989819
Tax Identification Number (PIB): 114218786
Email: office@posao24.com
Customer service phone: +381 11 7704 923
Hereinafter referred to as “FULLFRUIT”, “we”, “us”, or the “service provider”.
2. CONTACT DETAILS – CUSTOMER SERVICE
For any questions regarding the application, order, payment, complaint, or transaction status, the user may contact us using the following details:
Email: office@posao24.com
Phone: +381 11 7704 923
Address: FULLFRUIT DOO, Irske desete divizije 12, Voždovac, Belgrade, Republic of Serbia
Customer support is available on business days in accordance with the service provider’s working hours.
3. SUBJECT OF THE SERVICE
Through the website, users may:
- submit a general contact inquiry;
- submit an inquiry for the provision and engagement of workers;
- complete a candidate application;
- submit the data and documentation required for application processing;
- order and pay for the administrative processing of the application and preparation of accompanying documentation.
The item charged on the website is a service, not the sale or delivery of a physical product.
The service may include registering the application, processing the submitted information, and preparing authorisations, statements, invitation letters, offers, contracts and other supporting documentation, depending on the type of application and the information provided by the user.
4. DELIVERY OF GOODS AND PERFORMANCE OF THE SERVICE
No physical goods are sold or delivered through the website posao24.com.
The subject of the order is the administrative processing of the candidate application and the preparation of accompanying documentation. The service is performed electronically and/or through internal processing of the submitted data and documents.
After successful payment has been recorded, the system registers the application and forwards the data and documentation to the FULLFRUIT team for review and further processing.
If the submitted data or documents are incomplete, illegible, or incorrect, the user may be contacted to provide additional information or corrections. The performance deadline is extended by the time required for the user to submit the requested supplement.
There are no delivery charges because no physical goods are delivered.
5. LIMITATION OF THE SCOPE OF SERVICE
Payment for the service does not constitute a guarantee of:
- employment or engagement of the candidate;
- obtaining a visa, residence permit, or work permit;
- a positive decision by a government authority;
- conclusion of a contract with a specific employer;
- completion of an administrative procedure within a specific deadline.
Decisions on the approval of visas, residence, work permits, and other rights are made by the competent authorities independently of FULLFRUIT.
FULLFRUIT is responsible for providing the agreed administrative service but is not responsible for decisions made by competent authorities, employers, diplomatic or consular missions, or other third parties.
6. USER OBLIGATIONS
The user is required to provide complete, accurate, valid and truthful information.
In particular, the user is responsible for:
- the accuracy of personal and contact data;
- the correctness of the passport number and document validity dates;
- the authenticity of submitted photographs, diplomas, and other documents;
- having the right to use the submitted data and documents;
- timely submission of any requested supplements.
FULLFRUIT is not responsible for delays, rejection of an application or incorrectly prepared documentation if these result from inaccurate, incomplete, illegible or outdated information provided by the user.
The submission of false, forged or third-party documents without appropriate authorisation is prohibited.
7. CONCLUSION OF A DISTANCE CONTRACT
Before ordering, the user is shown:
- the name and description of the service;
- the total price;
- the payment currency;
- the available payment method;
- basic information about service performance;
- the Terms of Purchase and the Privacy Policy.
The contract is considered concluded when the user:
- completes the required data;
- confirms acceptance of the Terms of Purchase;
- submits an order that entails an obligation to pay;
- successfully completes payment by card.
Following the transaction, the user is shown and/or electronically sent an order confirmation and the payment result.
8. SERVICE PRICE
The service price is displayed together with its description and immediately before the order is submitted.
The user pays the price displayed at the time the order is confirmed. Following successful payment, the price of an already concluded order cannot subsequently be changed.
Prices are expressed in Serbian dinars (RSD).
9. VAT STATEMENT
FULLFRUIT DOO is registered for VAT.
VAT is included in the prices displayed on the website, in accordance with the applicable regulations of the Republic of Serbia.
The service price displayed on the website represents the final amount payable by the user for the ordered service.
10. PAYMENT METHOD
Payment is made exclusively by payment cards accepted by the Banca Intesa system.
All payments are made in the local currency of the Republic of Serbia — Serbian dinars (RSD).
By clicking the “Pay for order” button, the user confirms an order that entails an obligation to pay.
11. CONVERSION STATEMENT
All payments will be made in the local currency of the Republic of Serbia — Serbian dinars (RSD).
For informative price display in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount charged to your payment card will be expressed in Serbian dinars (RSD).
If the payment card is linked to an account in another currency, the card issuer may convert the amount according to its own exchange rate and the rules of the relevant card scheme. As a result, the amount shown in the currency of the user’s account may differ slightly from an indicative currency conversion.
12. PROTECTION OF PAYMENT CARD DATA AND CONFIDENTIAL TRANSACTION DATA
Payment card data is entered directly on the secure page of the Banca Intesa system.
FULLFRUIT does not have access to the full card number, CVC/CVV security code, PIN or any other confidential information that would enable the card to be used.
Payment card data is entered directly on the secure page of the Banca Intesa system.
Our system receives only the information required to determine the transaction result, such as the order number, amount, payment status, authorisation code and transaction reference number.
13. COMMENCEMENT AND PERFORMANCE OF THE SERVICE
Application processing begins after successful payment has been recorded.
The basic service involving automatic processing of the application and preparation of documentation begins immediately after the successful transaction. The prepared documentation is forwarded to the FULLFRUIT team for review and further processing.
If the submitted information or documents are incomplete, illegible or invalid, the user may be contacted and asked to provide additional information. The performance period will be extended by the time required for the user to submit the requested information.
The service is deemed performed once the activities specified in the description of the paid service have been completed, namely once the application has been processed and the supporting documentation has been prepared.
14. RIGHT TO WITHDRAW FROM THE CONTRACT
In the case of a distance contract for the provision of a service, the consumer generally has the right to withdraw within 14 days from the conclusion of the contract.
If the consumer expressly requests that the provision of the service begin before the expiry of that period and then withdraws before the service has been completed, the consumer may be required to pay a proportionate part of the service already provided.
The right of withdrawal ceases after the service has been fully performed only if the provision of the service began with the consumer’s prior express consent and the consumer’s confirmation that they understand that they lose the right of withdrawal once the service has been fully performed.
The detailed procedure is described on the Complaints, Withdrawal, and Refund Policy page.
15. UNSUCCESSFUL OR CANCELLED PAYMENT
If the transaction is not approved:
- the order is not considered paid;
- the user’s card is not charged;
- the paid service is not performed;
- the documentation is not generated as a completed paid service.
The user may attempt a new payment by placing a new order or may contact FULLFRUIT to verify the payment status.
FULLFRUIT cannot influence the decision of the bank or card issuer to approve or reject a particular transaction.
16. COMPLAINTS
The user may submit a complaint if:
- the paid service has not been performed;
- the performed service does not correspond to the description;
- an incorrect or duplicate charge has been made;
- the documentation contains an error caused by FULLFRUIT;
- there is another justified issue related to the order.
Complaints should be sent to:
office@posao24.com
The complaint should include the user’s full name, order number, the email address used when placing the order and a description of the issue.
FULLFRUIT will promptly confirm receipt of the complaint electronically and provide the user with the number under which the complaint has been registered.
We will respond to the complaint in writing or electronically no later than eight days from the date of receipt of the complaint.
If the complaint is accepted, the response will include a proposed method and timeframe for resolving the complaint. An accepted complaint will be resolved in accordance with the applicable regulations.
17. REFUND
U slučaju vraćanja robe i povraćaja sredstava kupcu koji je prethodno platio nekom od platnih kartica, delimično ili u celosti, a bez obzira na razlog vraćanja, FULLFRUIT je u obavezi da povraćaj vrši isključivo preko VISA, Master, Maestro, Amex i Dina metoda plaćanja, što znači da će banka na zahtev prodavca obaviti povraćaj sredstava na račun korisnika kartice.
A refund may be approved particularly where:
- the service has not been performed;
- the complaint has been accepted and the deficiency cannot be remedied;
- an incorrect or duplicate charge has been made;
- the user withdraws from the contract in a timely and justified manner;
- there is another legal basis provided by law.
If grounds are established for a refund for a service paid by card, FULLFRUIT submits a request to the bank for the approved amount to be refunded through the card system to the card used for payment.
Refunds are not made in cash or by payment to another user account, unless otherwise expressly permitted by applicable regulations and payment system rules.
The time required for the refunded amount to appear in the user’s account may depend on the bank that issued the payment card.
18. PROTECTION OF USER PRIVACY
On behalf of FULLFRUIT DOO, we undertake to protect the privacy of all users of the website posao24.com.
We collect only the data necessary for the application, order processing, document preparation, communication with the user, and fulfilment of legal obligations.
User data will not be sold, rented, or disclosed to third parties for purposes unrelated to the provision of the service, except where there is a legal basis, user consent, or another basis stated in the Privacy Policy.
Before submitting an application, the user is required to read the Privacy Policy and confirm that they understand how their personal data and submitted documentation will be processed.
19. PERSONAL DATA
User data is processed in accordance with the Privacy Policy.
FULLFRUIT does not sell user data or use it for purposes unrelated to the application, provision of the service, compliance with legal obligations or another legal basis specified in the Privacy Policy.
20. INTELLECTUAL PROPERTY
The texts, graphic elements, logo, design, photographs, software code and other content available on the website are protected by applicable intellectual property rights.
The content may not be copied, published, sold, modified, or used for commercial purposes without the prior written consent of the rights holder.
21. WEBSITE AVAILABILITY
We will strive to ensure that the website and its functionalities are available without interruption, but we do not guarantee uninterrupted operation in the event of:
- technical maintenance;
- failure of hosting or telecommunications infrastructure;
- problems in the operation of the banking system;
- force majeure;
- a security incident or other circumstances beyond our reasonable control.
In the event of a technical error, the user may contact FULLFRUIT to verify whether the application, order and payment have been properly recorded.
22. OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES
A consumer may initiate an out-of-court consumer dispute resolution procedure only after first submitting a complaint or objection to the trader.
FULLFRUIT will participate in an out-of-court consumer dispute resolution procedure where required by law.
Information, the relevant form and a list of competent dispute resolution bodies are available on the official website of the Ministry of Internal and Foreign Trade.
23. GOVERNING LAW
The use of the website and the ordering and provision of services are governed by the laws of the Republic of Serbia.
These Terms may not be interpreted in a manner that would deprive a consumer of rights granted under mandatory legal provisions.
24. CHANGES TO THE TERMS
FULLFRUIT may occasionally amend these Terms due to changes in services, technology, or legal obligations.
The version of the Terms accepted by the user at the time of submitting the order applies to the specific order.
25. CONTACT
For questions regarding the service, order, or these Terms, you may contact us via email:
office@posao24.com
Phone: +381 11 7704 923
Address: FULLFRUIT DOO, Irske desete divizije 12, Voždovac, Belgrade, Republic of Serbia
